Frequently Asked Questions
1) How long does it take for an order to arrive?
Orders are dispatched within 7 working days from the time of placing the order. Most orders are delivered within 7 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
2) What if the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery please call us on 8369375199 or email us at firstname.lastname@example.org within 72 hours of delivery mentioning your Order ID. Please make sure that the original product tag and packing is intact when you send us the product back
3) What if my size is not available?
In case a size is not available, the same can be made and dispatched within 3 weeks of placing
the order. Please note our materials are sourced in small batches and can be subject to availability. In the event that a remake for your order has been placed and processed, we will do our best to remake your shoes to the same specifications as your original order. If this is not possible due to changes to our product, range and offering, we will notify you.
4) What Materials are used to make the shoes?
Being an Animal friendly brand, no Animal skin is used in making the shoes. We use satin and faux leather to make all our shoes. We use memory foam or latex cushioning in all the shoes. All the shoes are hand crafted in India
5) Can I add my own text to the shoe?
We can add any text you like to the shoe. For this we would require a word document from you for the text required. Please email this to us on email@example.com with your order number. Please note, this request will come at an additional charge and time requirement.
6) How do I know what size to select?
Please refer to our size chart and our sizing guide to find your size.
7) Is there a store we can visit?
Yes, we have a store at Opera House. The Address for the same is mentioned on the website.